You may return or exchange your jewellery within 7 days of receipt. Returns are the buyers responsibility. It is recommended that if you return an item back, to post the item using recorded signed for delivery as i will not be responsible for lost packages. Please note: We do not accept returns for earrings due to hygiene reasons. Items must be returned new and unused. If items are returned damaged or worn, they will not be accepted and returned back to the customer.